In-Home Pet Sitting

Benefits of Choosing A Professional In-Home Pet Sitter:

For the pet:

  • The pet remains in his or her familiar environment, where all the sights, smells, and sounds are familiar.
  • The pet follows his or her customary diet and exercise routine.
  • The pet is not traumatized by travel in a vehicle.
  • The pet is not exposed to potential illness from other animals.
  • Most importantly, the pet receives love and personal attention while you are away.

For the pet owner:

  • You are not inconvenienced (or traumatized) by having to transport the pet.
  • You do not have to impose on a friend, neighbour, or relative to pet sit for you.
  • Your home is looked after as well since our pet sitters provide crime deterrent services such as taking in the mail and turning on/off lights.
  • You can leave your home worry-free, knowing your pet is in good hands.
  • You can return home at any hour of the day and find your healthy, happy pet eagerly awaiting your return!

How Our In-Home Pet Sitting Service Works

When you call Pet City Canada, we will arrange a visit to your home shortly before you leave to: Meet you and your pet(s); get detailed information about caring for them; pick up a key to your home.

During this visit, you decide how often you want your sitter to visit each day and what services you would like during your time away. Fees are based on the number and length of visits per day.

While you are away, we will feed and provide fresh water to your pet(s), body rub which includes a form of relaxation and allows us to check their health (lumps, bumps, swelling, ears, eyes, mouth, breathing, general well-being), administer medicine, vitamins, and other special care, get medical treatment in case of illness, provide playtime, exercise, and any other services requested, perform house checks and keep a daily diary of times visited, activities/services performed, and how your pet is doing!

Even if you are not leaving home, there may be instances where we can be of service: unusual working hours; busy schedules; lengthy illnesses may make it difficult to properly care for your pet. Please call to discuss how we may help.

Pet Sitting Reservation Deposit:

All in-home pet sitting reservations will require a 50% deposit to secure the dates requested. Deposits must be paid at the time of booking and no less than 7 days in advance of the first scheduled visit. Deposits are non-refundable for canceled reservations as defined by our cancellation policy.

Professional Pet Care is a primary goal of Pet City Canada. A deposit is necessary to ensure the availability of a Pet Care Professional. The client will be charged for all visits booked. We adhere to a strict no overbooking policy, which means we may turn away other clients to ensure each pet receives the care they deserve and the pet sitter is available to deliver the service as requested by our client(s).

Pet Care Reservation Confirmation:

Pet City Canada will deliver a reservation confirmation via email to the client’s email address on file as soon as possible after the request is received. The client is responsible to confirm the dates for accuracy. The information contained in the confirmation is the dates we have scheduled care for your pet(s).

Pet Sitting Cancellation Policy:

There are two important cancellation thresholds you need to be aware of:

  • If we receive notice less than 7 days prior to the date of your first visit you will be charged 50% of the total invoice for the scheduled pet care visits payable by the pet owner.
  • Further, if notice is less than 48 hours’ notice prior to the date of your first visit you will be charged 100% of the total invoice for the scheduled pet care visits payable by the pet owner.

Client Return and/or Requests for Additional Service:

As noted on the confirmation email, clients are expected to confirm with Pet City Canada that they have returned home as planned. Please call, email, or text to advise of your arrival home; your pet’s care is our priority. We will attempt to contact you if we have not received notice of your return. If we are unable to contact you we will continue with pet care visits until confirmation of your safe return. This will result in additional charges beyond the scope of your original booking.

Scheduling of Pet Sitting Appointments:

Although we will do our utmost to attend to pet care visits at the time(s) requested by the client, there are circumstances that may prevent us from attending at the precise times requested. Our goal is to attend to requested visits within a 30 minute timeframe (plus/minus) of the requested time. Be mindful that weather, traffic, or other circumstances may delay the pet sitter. The time of the visit(s) may vary from day to day.

Pet Sitter Contact and Communication:

All bookings, changes, cancellations, notices and/or communication regarding your pet sitting booking must be communicated through our office. Please refrain from contacting our Pet Care Professionals directly at their personal phone numbers, their personal email addresses, or at their place of residence regarding Pet Care services. Pet City Canada does not hand out the personal contact information for our pet sitters and staff. If it is imperative that you speak to your Pet Care Provider, with your approval we will pass your phone contact information to them so they may call you.

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